Our policy lasts for 30 days. After 30 days of having made your purchase we cannot offer a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original container (or packaging).
There are several types of goods that are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are some situations where only partial refunds can be guaranteed: (if applicable).
* Any item that is not in its original condition, that is damaged or is missing parts for reasons beyond our control.
Refunds (where applicable).
Once your return is received and inspected, we will send an email to notify you that we have received your return.
We will also notify you of the approval or rejection of your refund.
If your refund is approved, then your refund will be processed and a credit will be automatically applied to your card or original method of payment, within a certain number of days.
Late or lost refunds (where applicable).
If you have already checked your bank account and have not received your refund yet, please contact your credit card company, it may take some time before your refund is officially made.
Next step, contact your bank. It often takes some time before your refund is posted.
If you have followed all these steps and have not yet received your refund, please contact us at firstname.lastname@example.org
Sale items (where applicable).
Only regular priced items will be refunded, unfortunately sale items cannot be refunded.
Exchanges (where applicable).
We only replace items that are defective or damaged. If you need to change it for the same item, send us an email to email@example.com and send the item to: CARRETERA FEDERAL LIBRE TRANSPENINSULAR SAN JOSE-SAN LUCAS MARGEN DERECHO KM 4 LOCAL 7 EL TEZAL, CABO SAN LUCAS, BCS, 23454, MEXICO.
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once we receive the item, a gift certificate will be mailed to you.
If the item was not marked as a gift when it was purchased, or the gift was sent to the buyer for later delivery, we will issue a refund to the buyer and they will know of your return.
To return your product, you must send them to: CARRETERA FEDERAL LIBRE TRANSPENINSULAR SAN JOSE-SAN LUCAS MARGEN RECHO KM 4 LOCAL 7 EL TEZAL, CABO SAN LUCAS, BCS, 23454, MEXICO.
You will be responsible for paying the shipping costs for the return of the item. Shipping costs are not refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.
Depending on where you live, the time it takes to receive the exchanged product may vary.
If you are shipping an item over $ 75.00 Mexican pesos, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return.